Severity definitions

Select the appropriate severity level to help our team properly route and prioritize your request.

Priority	Definition
SEV 1	Critical: Environment is unavailable or performance issue renders it unusable
SEV 2	High: Major functionality is unusable, affecting many users with limited functionality
SEV 3	Medium: Loss of function or resource that doesn't broadly affect overall functionality
SEV 4	Low: Questions or issues with minimal impact on functionality

Detailed procedures for high-severity incidents are defined in individual customer contracts.